INTAKE COORDINATOR

INTAKE COORDINATOR

DESCRIPTION:

Handles telephone inquiries and expands our client base. Demonstrates AAA Mainline Home Healthcare Agency’s value proposition by providing Quality, Commitment and Compassion. The Intake Coordinator is responsible for the day to day scheduling and coordinating of all visits for referred patients. Under the office manager, the Intake Coordinator works with a Care Coordination team and HR team to assure that all client needs are being expertly met while abiding by all state, federal, contract and company mandates and guidelines and are delivered in a timely manner.

PRIMARY RESPONSIBILITIES:

• Receives and responds to incoming calls and inquiries into agency services.
• Coordinates procedures to qualify potential new clients for reimbursable services:
  • Verify eligibility and benefits of all Medicare, Medicaid, Commercial and Managed Care Organizations utilizing websites available and direct phone calls to MCO Insurance companies.
  • Contacts service representatives at Managed Care Insurance companies to verify eligibility and benefits for home care coverage and obtain initial evaluation authorizations for patients referred for home care services.
  • Notifies the state to visit the potential client.
  • Sets up a visit to the home with the Client Coordinator who will deliver information, service plan and contract.
• Performs proactive outreach to source new prospects:
  • Follows up on the existing database of individuals who have not yet contracted services.
  • Follows up on leads.
  • Maintains the database with results of all contacts.
• Performs data entry and mail review. Data entry of required insurance information in the Agency’s computer system to ensure accurate and timely reimbursement.
• Performs other job-related duties as assigned.

QUALIFICATIONS:

• Knowledge and Experience. 2 years of college plus prior experience with customer service or telephone sales is desirable but not required.
• Personal accountability. Self-motivated; organized; maintains confidentiality; complies with all policies and procedures.
• Interpersonal Skills. Friendly, persistent, and confident. Demonstrates the ability to function as a team member, excellent communication skills. Negotiation skills and the ability to influence outcomes.
• Strong written and verbal communication skills; and ability to work with a wide range of constituencies in a diverse environment.
• Ability to think critically and respond proactively to address client and employee needs.
• Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships. Must be a team-player.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms; perform simple accounting procedures; and maintain an effective record keeping system.
• Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation, meeting with clinicians and supervisors, and recommending potential solutions.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
• MUST be proficient in Gmail, Google Sheets, Google Docs, Excel, Word, and have working knowledge of EMR systems. Tech materials and systems used in office; MacBook, Slack App, Pariox
• Physical Demands:
  • Ability to sit for long periods of time and use a pc keyboard.
  • Able to deal with stress and conflict appropriately.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.